Shipping & Returns

Shipping & Returns.

Shipping

We will pack and ship your order within 24 hours. Shipping times to your door may vary depending on your location. Below is a general guide, however please understand that these time frames may vary, particularly due to the impact of COVID-19.

Australian Capital Cities and Metropolitan Areas: 1 – 5 business days
Australian Regional Areas: 3 – 10 business days
Shipping is free for all orders within Australia. We are unable to ship internationally at this stage but hope to offer our products to international customers very soon.

Returns

In the unlikely event that you receive a product that is damaged or faulty, please contact us on email or phone within 14 days of receiving the product. We will require you to send us proof of purchase, details and photographs of the issue prior to processing your replacement or refund. Please contact us with any other questions or concerns and we’ll be happy to help.